Support & Maintenance

Not every business needs its own web developer or IT specialist. But every website needs regular attention.

If you do not have someone looking after your website, keeping it updated, maintaining its security and helping with ongoing changes, we can take care of that for you.

What we do

Every website requires regular maintenance.

Together with you, we determine what kind of support your website actually needs and take responsibility for the ongoing technical work.

Support may include:

  • regular WordPress, theme and plugin updates;
  • website security monitoring;
  • regular backups;
  • website uptime and functionality checks;
  • resolving technical problems as they arise;
  • performance and speed optimisation;
  • updating text, images and pages;
  • adding new products or other content;
  • setting up and maintaining Google Search Console, Bing Webmaster Tools and related services;
  • basic technical SEO support.

Who is this service for?

This service may be right for you if:

  • you do not have a specialist or agency looking after your website;
  • you need regular technical maintenance;
  • your website requires ongoing content or functional updates;
  • you want to know that the website remains secure, current and reliable.

Our Process

1. Assessment

We review the website, identify its current condition and determine where ongoing support is needed.

2. Support Plan

We agree on the type of support required, the scope of the work and how often maintenance should be carried out.

3. Ongoing Maintenance

We perform regular technical maintenance, updates, backups and agreed changes.

4. Monitoring

We monitor website stability, security and performance and respond when issues arise.

5. Review

We periodically review the website and recommend improvements that can help keep it secure, current and effective.

What you’ll get

With ongoing support, you will have:

  • a website that is regularly maintained;
  • timely updates and backups;
  • ongoing security monitoring;
  • more stable and reliable performance;
  • a way to make necessary website changes without searching for a developer each time;
  • technical support without the need for an in-house specialist;
  • recommendations for future improvements.

Questions You May Have

  • OZZOU website support and maintenance can include routine updates, security checks, backups, performance monitoring, troubleshooting and agreed small website changes. The exact scope depends on your website and the level of support you need, so what is included is agreed before ongoing support begins.
  • Yes, in many cases. OZZOU can take over support for websites built by other developers or agencies, subject to an initial review of the website, its technology, current condition and available access. If existing problems need to be resolved before ongoing maintenance begins, we will identify them first.
  • Not necessarily. Some businesses need regular ongoing support, while others only need occasional help. OZZOU can recommend a practical arrangement based on how important the website is to your business, how often it changes and how much ongoing attention it requires.
  • Urgent website issues are prioritised and addressed as quickly as possible. Other support requests are handled according to the response priorities agreed with you as part of your support arrangement.
  • If you are an ongoing OZZOU support client, send as much information as possible about the problem and when it started. The issue can then be assessed and prioritised within the agreed support arrangement. Serious incidents that require extensive investigation or restoration may fall under Website Recovery.
  • They can be, depending on the support arrangement. Small content, layout or configuration changes may be included, while larger development work, new functionality or significant redesigns may need to be scoped separately. OZZOU will define this distinction so you know what your support arrangement covers.
  • A working website still depends on software, hosting, integrations and external services that continue to change over time. Regular maintenance helps keep the website secure, stable and compatible and can identify problems before they become more serious. OZZOU’s Support & Maintenance service is designed for businesses that prefer ongoing help rather than dealing with problems only after something breaks.

Let’s talk

A good website needs ongoing care after it has been built.

Tell us about your website and we’ll suggest a support arrangement that fits the needs of your business.