Website Recovery

If your website has stopped working, become unavailable or developed serious technical problems, don’t panic. In many cases, the situation can be fixed.

We can help identify what happened, restore your website and recommend changes that reduce the risk of the same problem happening again.

What we do

Every recovery situation is different.

We first investigate what happened, assess the current state of the website and determine the most effective way to restore it.

Depending on the situation, we may:

  • restore the website;
  • recover access to the website, hosting or domain;
  • fix technical errors;
  • remove malicious code;
  • restore the website from a backup;
  • update outdated software;
  • improve website security;
  • recommend further upgrades where they would help prevent future problems.

Who is this service for?

This service may be right for you if:

  • your website has stopped working;
  • the site is showing errors or behaving unpredictably;
  • you have lost access to the website;
  • your previous developer is no longer available;
  • you do not know where to start with getting the website back.

Our Process

1. Assessment

We investigate the problem and identify its cause.

2. Recovery Plan

We explain what can be recovered and how we recommend proceeding.

3. Recovery

We carry out the work required to restore the website.

4. Testing

We test the website and confirm that the main issues have been resolved.

5. Recommendations

We provide the necessary access details and recommend changes that can help avoid similar problems in the future.

What you’ll get

At the end of the work, you will have:

  • a working website;
  • the main technical problems resolved;
  • improved website security;
  • the access information you need for your website;
  • a clearer understanding of what happened and how to reduce the risk of it happening again.

Questions You May Have

  • Common signs of a hacked website include unexpected redirects, unfamiliar pages or content, browser or Google security warnings, unknown administrator accounts, login problems or sudden changes in the way the website behaves. If you see something suspicious but are not sure what has happened, fill in the form below with your website address and a short description of the problem.
  • Yes, in many cases. OZZOU provides Website Recovery for websites that are down, inaccessible or no longer working correctly. The first step is to identify whether the problem is related to hosting, software, updates, security or another technical issue. Fill in the form below and tell us what happened and when you first noticed the problem.
  • The access required depends on the problem. OZZOU may need access to the website administration area, hosting account, domain settings, backups or other technical systems. We will tell you what is actually needed after the initial assessment rather than asking for unnecessary access.
  • Yes, in many cases. OZZOU can investigate hacked or compromised websites, identify signs of compromise, remove malicious or damaged elements where possible and work to restore the site to a stable condition. What can be recovered depends on the extent of the damage, the available backups and the condition of the underlying website.
  • Sometimes. A missing backup can make recovery more difficult, but it does not always mean the entire website is lost. OZZOU can check whether useful data, files or database content can still be recovered from the server or other available sources and advise whether recovery or rebuilding is the more practical option.
  • OZZOU can investigate the underlying causes after the immediate problem has been brought under control and recommend ways to reduce the risk of it happening again. This may include addressing outdated software, security weaknesses, maintenance problems or hosting issues. For ongoing protection and maintenance, see Support & Maintenance.
  • Website recovery time depends on the cause of the problem, the level of access available, the condition of the website and whether usable backups exist. Some problems can be resolved relatively quickly, while serious damage or security incidents require a more detailed investigation. Once OZZOU understands the situation, we can explain the priorities and likely scope of the recovery work.

Let’s talk

Most website problems have a solution.

Tell us what happened to your website and we’ll help you understand the situation and identify the most appropriate way to recover it.